Internal Ombudsman (CCSO)

PPB Grievance Redressal & RBI Integrated Ombudsman Scheme 2021 Free JAIIB Capsule 27 views Updated 19 Sep 2026

Capsule FREE

PPB · Grievance Redressal & RBI Integrated Ombudsman Scheme 2021

To ensure undivided attention to customer complaints, RBI requires scheduled commercial banks (with 10+ branches) to appoint which independent official?

Tap to flip and reveal the answer

Premium Content

This answer is available to premium members

27 views WhatsApp

To ensure undivided attention to customer complaints, RBI requires scheduled commercial banks (with 10+ branches) to appoint which independent official?

The full answer is part of ClearShorts Premium

This capsule covers Principles & Practices of Banking, Grievance Redressal & RBI Integrated Ombudsman Scheme 2021. Members get the complete explanation plus every other premium capsule, mock test and PDF.

See membership plans

Comments (0)

Login to post a comment.

No comments yet. Start the discussion!

Related JAIIB PPB Capsules

When a customer opens a savings or current deposit account with a bank, what is the primary legal relationship established?

The Bank is the Debtor, and the Customer is the Creditor.

What is the banker-customer relationship when the bank grants a loan or advance to the customer?

The Bank is the Creditor, and the Customer is the Debtor.

What is the legal relationship between the bank and customer when valuables are deposited for safe custody?

The Bank is the Bailee, and the Customer is the Bailor.

In the Account Aggregator framework, who ultimately holds the power to initiate the transfer of financial information?

The customer. The transfer of information happens ONLY based on an explicit, digital, and revocable consent provided by the customer.

When a bank provides a safe deposit locker to a customer, what specific relationship is formed?

The Bank is the Lessor, and the Customer is the Lessee.

In a pledge transaction where goods are kept as security, what is the relationship between the bank and the borrower?

Bank is the Pawnee (Pledgee), Customer is the Pawner (Pledger).