Refund Policy — ClearShorts

Last updated: April 9, 2025 | Effective immediately upon publication.

🚫 No Refund Policy

All purchases made on ClearShorts are final and non-refundable.
By completing any purchase — including any Premium Membership plan — you explicitly acknowledge that you have read and agreed to this No-Refund Policy as part of our Terms and Conditions. No refund requests will be entertained once a purchase is completed.

Contents

Our No-Refund Policy
Why We Have a No-Refund Policy
Your Agreement at the Time of Purchase
Limited Technical Exceptions
Failed Payments
What to Do Before Purchasing
Contact Us

1. Our No-Refund Policy

ClearShorts offers digital educational content in the form of capsule cards, video shorts, mock tests, PDF notes, and other study resources accessible online. Because our content is delivered digitally and access is granted immediately upon payment, all sales are final.

We do not offer refunds, partial refunds, credits, or exchanges for any Premium Membership plan purchased on this Platform under any circumstances, including but not limited to:

Change of mind after purchase.
Failure to use the membership during the subscription period.
Dissatisfaction with the content, quality, or scope of study material.
Failure to pass the JAIIB examination or any other examination.
Inability to access the Platform due to your own device, internet connection, or technical setup issues.
Purchasing the wrong plan by mistake.
Not reading or understanding the plan details, features, or this Refund Policy before purchase.
Termination of your account due to a violation of our Terms and Conditions.

2. Why We Have a No-Refund Policy

Unlike physical goods, digital educational content cannot be "returned" once accessed. The moment a Premium Membership is activated, you gain immediate and full access to all premium content on the Platform. There is no mechanism to verify or reverse whether content has been viewed, downloaded, or used — making a fair refund assessment impossible.

Our pricing is deliberately kept accessible — significantly lower than traditional coaching classes or study materials — to make quality JAIIB preparation affordable for every bank employee. This pricing model is only sustainable with a strict no-refund policy.

We strongly encourage you to explore our free tier content before upgrading to a Premium plan, so you can assess the quality and relevance of our study material for your preparation needs. There is no cost to create an account and access free content.

3. Your Agreement at the Time of Purchase

The checkout process on ClearShorts is designed to ensure fully informed consent:

Plan selection You select your desired plan and review its price, duration, and included features.

Terms acceptance A checkbox confirmation is presented stating that you agree to the Terms & Conditions and No-Refund Policy before payment can be processed.

Payment You complete payment through Razorpay. This action constitutes your final and binding agreement to these terms.

Confirmation email You receive a membership confirmation email referencing this Refund Policy. The email serves as a record of your agreement.

By proceeding through this process, you expressly acknowledge that:

You have read and understood this Refund Policy in full.
You are purchasing a digital service with immediate access.
You waive any right to a refund or chargeback on grounds covered by this policy.
You understand that ClearShorts is a supplementary educational tool and does not guarantee examination success.

4. Limited Technical Exceptions

We recognise that genuine technical errors can occasionally occur. The only scenario in which we will investigate a refund request is:

Duplicate Payment: If you are charged more than once for the same membership plan due to a proven technical error on our Platform (verified via Razorpay transaction records), we will refund the duplicate charge within 7 business days of verification.

To report a duplicate charge, email us at clearshorts360@gmail.com within 7 days of the transaction with your:

Registered email address
Razorpay Payment ID(s) (found in your confirmation email)
Screenshot or bank statement showing duplicate deduction

Any refund under this exception will be processed to the original payment method only. Processing time is 5–10 business days after verification, subject to Razorpay's standard timelines.

All other requests for refunds — regardless of the reason stated — will be declined.

5. Failed Payments

If a payment attempt fails (e.g., due to a network error, bank decline, or session timeout) and your account has not been upgraded to Premium, no charge should appear on your account. Razorpay automatically reverses any authorised-but-not-captured amounts within 5–7 business days.

If you believe you were charged but your membership was not activated, please contact us immediately at clearshorts360@gmail.com with your Razorpay Payment ID. We will investigate and activate your membership or arrange a refund as appropriate within 3 business days.

6. What to Do Before Purchasing

We encourage all users to take the following steps before upgrading to Premium:

Explore the free tier — Create a free account and browse available free content to assess the quality and style of our study material.
Read the plan details — Review what is included in each plan on the Pricing page before selecting a plan.
Read the Educational Disclaimer — Understand that this Platform is a supplementary tool and does not guarantee exam success. See our Terms and Conditions — Section 7.
Contact us with questions — If you have any questions about a plan, content coverage, or the Platform before purchasing, email us at clearshorts360@gmail.com. We typically respond within 24–48 hours.

7. Contact Us

For payment-related issues, duplicate charge reports, or questions about this Refund Policy, please contact us:

Email: clearshorts360@gmail.com
Contact form: https://clearshorts.com/contact.php
Response time: Within 48 hours on business days (Mon–Sat).

This Refund Policy is part of, and must be read together with, our Terms and Conditions and Privacy Policy.

💳 Refund Policy