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PPB Capsule Cards PRO Customer Service Guidelin…
Under what specific condition is a customer entitled to 'zero liability' for an unauthorized electronic banking transaction?
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Zero Liability in Electronic Banking
Customer Service Guidelines 40
WA 40
PPB Capsule Cards PRO Customer Service Guidelin…
How does the RBI dictate the rounding off of all financial transactions, including interest payments on deposits and advances?
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Rounding Off of Bank Transactions
Customer Service Guidelines 38
WA 38
PPB Capsule Cards PRO Customer Service Guidelin…
Under IBA and RBI guidelines, how should banks accommodate visually impaired persons regarding essential banking facilities?
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Visually Impaired Banking Facilities
Customer Service Guidelines 38
WA 38
PPB Capsule Cards PRO Customer Service Guidelin…
If a customer faces a failed ATM transaction where the account is debited but cash is not dispensed, what is the maximum resolution timeline?
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ATM Failed Transaction Resolution Time
Customer Service Guidelines 37
WA 37
PPB Capsule Cards PRO Customer Service Guidelin…
What is the primary function of the Customer Service Committee of the Board (CSSB) in a bank?
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Customer Service Committee of Board
Customer Service Guidelines 36
WA 36
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How frequently should the Branch Level Customer Service Committee meet to study complaints and improve local service?
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Branch Level Customer Service Committee
Customer Service Guidelines 35
WA 35
PPB Capsule Cards PRO Customer Service Guidelin…
Banks are required to have four mandatory, board-approved policies on customer service. What are they?
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Board Approved Service Policies
Customer Service Guidelines 35
WA 35
PPB Capsule Cards PRO Customer Service Guidelin…
To ensure ATMs remain functional, what penalty does RBI impose on banks/WLAOs for the non-replenishment of cash?
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Penalty for ATM Cash-Out
Customer Service Guidelines 35
WA 35
PPB Capsule Cards PRO Customer Service Guidelin…
If an unauthorized electronic transaction occurs due to a third-party breach and the customer reports it after 4 to 7 working days, what is the max liability for a BSBD account?
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Maximum Liability for BSBD Accounts
Customer Service Guidelines 35
WA 35
PPB Capsule Cards PRO Customer Service Guidelin…
To impart financial education and clear information, what is the minimum mandated size for the Comprehensive Notice Board in bank branches?
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Comprehensive Notice Board Specifications
Customer Service Guidelines 35
WA 35
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PPB Capsule Cards PRO Customer Service Guidelin…
What happens if a bank fails to re-credit a customer's account for a failed ATM transaction within the stipulated T+5 working days?
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Compensation for ATM Reversal Delay
Customer Service Guidelines 34
WA 34
PPB Capsule Cards PRO Customer Service Guidelin…
What is the minimum number of free ATM transactions banks must provide to savings account customers in metro and non-metro centres?
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Free ATM Transactions Limit
Customer Service Guidelines 32
WA 32
PPB Capsule Cards PRO Customer Service Guidelin…
What specific directive has the RBI issued to banks regarding banking forms and applications to ensure inclusivity for transgender persons?
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Transgender Persons Account Opening
Customer Service Guidelines 31
WA 31
PPB Capsule Cards PRO Customer Service Guidelin…
Can a bank branch refuse to accept cash deposits over the counter from their customers to encourage digital banking?
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Acceptance of Cash Over Counter
Customer Service Guidelines 26
WA 26
PPB Capsule Cards PRO Customer Service Guidelin…
To maintain good customer relationships, what discretionary power are banks encouraged to give their branch managers regarding minor shortfalls?
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Clean Overdrafts for Small Amounts
Customer Service Guidelines 34
WA 34
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PPB Capsule Cards PRO Customer Service Guidelin…
Which committee acts as the bridge between various bank departments and the Board's Customer Service Committee (CSSB)?
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Standing Committee on Customer Service
Customer Service Guidelines 32
WA 32
PPB Capsule Cards PRO Customer Service Guidelin…
After the standard cash business hours close, what non-cash transactions are bank branches expected to attend to?
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Extension of Non-Cash Business Hours
Customer Service Guidelines 31
WA 31
PPB Capsule Cards PRO Customer Service Guidelin…
What is the mandatory operational procedure banks must follow when a customer submits Form 15-G or 15-H for non-deduction of TDS?
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Acknowledgment of Form 15-G / 15-H
Customer Service Guidelines 31
WA 31
PPB Capsule Cards PRO Customer Service Guidelin…
If an erroneous debit occurs due to a fraud committed by a bank's staff member, how must the bank handle the customer's account?
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Fraudulent Debits Liability
Customer Service Guidelines 28
WA 28
PPB Capsule Cards PRO Customer Service Guidelin…
What are the basic minimum requirements regarding the duration of business hours for banking services provided to the public?
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Business Hours Regulation
Customer Service Guidelines 28
WA 28
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Customer Service Guidelines — JAIIB PPB Capsules

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All 20 cards on this page
Zero Liability in Electronic Banking Under what specific condition is a customer entitled to 'zero liability' for an unauthorized electronic… Rounding Off of Bank Transactions How does the RBI dictate the rounding off of all financial transactions, including interest payments on… Visually Impaired Banking Facilities Under IBA and RBI guidelines, how should banks accommodate visually impaired persons regarding essential… ATM Failed Transaction Resolution Time If a customer faces a failed ATM transaction where the account is debited but cash is not dispensed, wha… Customer Service Committee of Board What is the primary function of the Customer Service Committee of the Board (CSSB) in a bank? Branch Level Customer Service Committee How frequently should the Branch Level Customer Service Committee meet to study complaints and improve l… Board Approved Service Policies Banks are required to have four mandatory, board-approved policies on customer service. What are they? Penalty for ATM Cash-Out To ensure ATMs remain functional, what penalty does RBI impose on banks/WLAOs for the non-replenishment… Maximum Liability for BSBD Accounts If an unauthorized electronic transaction occurs due to a third-party breach and the customer reports it… Comprehensive Notice Board Specifications To impart financial education and clear information, what is the minimum mandated size for the Comprehen… Compensation for ATM Reversal Delay What happens if a bank fails to re-credit a customer's account for a failed ATM transaction within the s… Free ATM Transactions Limit What is the minimum number of free ATM transactions banks must provide to savings account customers in m… Transgender Persons Account Opening What specific directive has the RBI issued to banks regarding banking forms and applications to ensure i… Acceptance of Cash Over Counter Can a bank branch refuse to accept cash deposits over the counter from their customers to encourage digi… Clean Overdrafts for Small Amounts To maintain good customer relationships, what discretionary power are banks encouraged to give their bra… Standing Committee on Customer Service Which committee acts as the bridge between various bank departments and the Board's Customer Service Com… Extension of Non-Cash Business Hours After the standard cash business hours close, what non-cash transactions are bank branches expected to a… Acknowledgment of Form 15-G / 15-H What is the mandatory operational procedure banks must follow when a customer submits Form 15-G or 15-H… Fraudulent Debits Liability If an erroneous debit occurs due to a fraud committed by a bank's staff member, how must the bank handle… Business Hours Regulation What are the basic minimum requirements regarding the duration of business hours for banking services pr…
Chapters in this paper
Banker-Customer Relationship Principles of Lending, Different Types of Borrowers, and Types of Credit Facilities Essentials of Bank Computerisation Ethics, Business Ethics & Banking: An Integrated Perspective AML- KYC Guidelines Appraisal and Assessment of Credit Facilities Operational Aspects of CBS Environment Ethics at the Individual Level Operational Aspects of KYC Operational Aspects of Loan Accounts Alternate Delivery Channels – Digital Banking Ethical Dimensions: Employees Opening Accounts of Various Types of Customers Types of Collaterals and their Characteristics Data Communication Network and EFT Systems Work Ethics and the Workplace
Modules in PPB
MODULE A: General Banking Operations MODULE B: Functions of Banks MODULE C: Banking Technology MODULE D: Ethics in Banks and Financial Institutions
JAIIB papers
IE-IFS — Indian Economy & Indian Financial System PPB — Principles & Practices of Banking AFM — Accounting & Financial Management for Bankers RBWM — Retail Banking & Wealth Management
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