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RBWM Capsule Cards PRO Service Standards for Ret…
What is a member bank's primary obligation under the 'Right to Privacy' commitment?
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Right to Privacy
Service Standards for Retail Banking 27
WA 27
RBWM Capsule Cards PRO Service Standards for Ret…
How do banks practically ensure the 'Right to Transparency, Fair and Honest Dealing'?
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Right to Transparency
Service Standards for Retail Banking 26
WA 26
RBWM Capsule Cards PRO Service Standards for Ret…
When and why was the Banking Codes and Standards Board of India (BCSBI) formed?
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BCSBI Establishment
Service Standards for Retail Banking 25
WA 25
RBWM Capsule Cards PRO Service Standards for Ret…
According to the RBI Annual Report dated 25th Aug 2020, what happened to the BCSBI?
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Dissolution of BCSBI
Service Standards for Retail Banking 25
WA 25
RBWM Capsule Cards PRO Service Standards for Ret…
What are the five key commitments made by member banks to their customers under the Code?
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Five Key Commitments
Service Standards for Retail Banking 25
WA 25
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RBWM Capsule Cards PRO Service Standards for Ret…
What does the 'Right to Suitability' commitment ensure for a retail banking customer?
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Right to Suitability
Service Standards for Retail Banking 25
WA 25
RBWM Capsule Cards PRO Service Standards for Ret…
Why did RBI constitute the S.S. Tarapore Committee on 'Procedure & Performance Audit' in Nov 2003?
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Tarapore Committee 2003
Service Standards for Retail Banking 24
WA 24
RBWM Capsule Cards PRO Service Standards for Ret…
Which department now acts as the single nodal point for external complaints on service deficiency?
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CEPD Nodal Agency
Service Standards for Retail Banking 24
WA 24
RBWM Capsule Cards PRO Service Standards for Ret…
What does 'MSE' stand for in the context of the May 2008 Code of Bank's Commitment?
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MSE Code Applicability
Service Standards for Retail Banking 24
WA 24
RBWM Capsule Cards PRO Service Standards for Ret…
Does the voluntary BCSBI Code replace or supersede RBI regulatory instructions?
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Code vs Regulatory Guidelines
Service Standards for Retail Banking 23
WA 23
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RBWM Capsule Cards PRO Service Standards for Ret…
If a bank is unable to resolve a complaint or determine liability within 90 days, what must it do?
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Compensation TAT Limit
Service Standards for Retail Banking 23
WA 23
RBWM Capsule Cards PRO Service Standards for Ret…
Within how many days must a bank send a final response to a written customer complaint?
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Grievance Response Time (TAT)
Service Standards for Retail Banking 22
WA 22
RBWM Capsule Cards PRO Service Standards for Ret…
Which parameter carried the absolute highest weightage (30/100) in the BCSBI Code Compliance Rating?
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BCSBI Rating: Customer Centricity
Service Standards for Retail Banking 19
WA 19
RBWM Capsule Cards PRO Service Standards for Ret…
What weightage was allocated to 'Transparency' in the 100-point Code Compliance Rating scale?
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BCSBI Rating: Transparency
Service Standards for Retail Banking 19
WA 19
RBWM Capsule Cards PRO Service Standards for Ret…
What minimum score out of 100 was required for a bank to achieve a 'High' rating in code compliance?
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Code Rating: High Category
Service Standards for Retail Banking 16
WA 16
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Which three existing schemes were merged into the Integrated Ombudsman Scheme 2021 by the RBI?
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Integrated Ombudsman Scheme 2021
Service Standards for Retail Banking 16
WA 16
RBWM Capsule Cards PRO Service Standards for Ret…
When was the 'Code of Bank's Commitment to Customers' initially released?
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Code of Commitment Release
Service Standards for Retail Banking 22
WA 22
RBWM Capsule Cards PRO Service Standards for Ret…
Which prominent rating agency provided technical assistance to BCSBI for converting raw compliance data into scores?
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CRISIL Technical Assistance
Service Standards for Retail Banking 20
WA 20
RBWM Capsule Cards PRO Service Standards for Ret…
Under the transparency clause, where must a bank prominently display its customer policies and service charges?
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Display of Bank Policies
Service Standards for Retail Banking 19
WA 19
RBWM Capsule Cards PRO Service Standards for Ret…
A bank scoring between 60 to less than 70 points fell into which rating category?
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Code Rating: Average Category
Service Standards for Retail Banking 17
WA 17
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Service Standards for Retail Banking — JAIIB RBWM Capsules

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All 20 cards on this page
Right to Privacy What is a member bank's primary obligation under the 'Right to Privacy' commitment? Right to Transparency How do banks practically ensure the 'Right to Transparency, Fair and Honest Dealing'? BCSBI Establishment When and why was the Banking Codes and Standards Board of India (BCSBI) formed? Dissolution of BCSBI According to the RBI Annual Report dated 25th Aug 2020, what happened to the BCSBI? Five Key Commitments What are the five key commitments made by member banks to their customers under the Code? Right to Suitability What does the 'Right to Suitability' commitment ensure for a retail banking customer? Tarapore Committee 2003 Why did RBI constitute the S.S. Tarapore Committee on 'Procedure & Performance Audit' in Nov 2003? CEPD Nodal Agency Which department now acts as the single nodal point for external complaints on service deficiency? MSE Code Applicability What does 'MSE' stand for in the context of the May 2008 Code of Bank's Commitment? Code vs Regulatory Guidelines Does the voluntary BCSBI Code replace or supersede RBI regulatory instructions? Compensation TAT Limit If a bank is unable to resolve a complaint or determine liability within 90 days, what must it do? Grievance Response Time (TAT) Within how many days must a bank send a final response to a written customer complaint? BCSBI Rating: Customer Centricity Which parameter carried the absolute highest weightage (30/100) in the BCSBI Code Compliance Rating? BCSBI Rating: Transparency What weightage was allocated to 'Transparency' in the 100-point Code Compliance Rating scale? Code Rating: High Category What minimum score out of 100 was required for a bank to achieve a 'High' rating in code compliance? Integrated Ombudsman Scheme 2021 Which three existing schemes were merged into the Integrated Ombudsman Scheme 2021 by the RBI? Code of Commitment Release When was the 'Code of Bank's Commitment to Customers' initially released? CRISIL Technical Assistance Which prominent rating agency provided technical assistance to BCSBI for converting raw compliance data… Display of Bank Policies Under the transparency clause, where must a bank prominently display its customer policies and service c… Code Rating: Average Category A bank scoring between 60 to less than 70 points fell into which rating category?
Chapters in this paper
Retail Banking: Introduction Customer Requirements Marketing: An Introduction Importance of Wealth Management Retail Banking: Role within the Bank Operations Product Development Process Delivery Channels in Retail Banking Investment Management Applicability of Retail Banking Concepts and Distinction between Retail and Corporate/Wholesale Banking Credit Scoring Delivery Models Tax Planning Branch Profitability Important Retail Liability Products Customer Relationship Management in Retail Banking Other Financial Services Provided by Banks
Modules in RBWM
MODULE A: Retail Banking MODULE B: Retail Products and Recovery MODULE C: Support Services-Marketing of Banking Services/Products MODULE D: Wealth Management
JAIIB papers
IE-IFS — Indian Economy & Indian Financial System PPB — Principles & Practices of Banking AFM — Accounting & Financial Management for Bankers RBWM — Retail Banking & Wealth Management
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